Frequently Asked Questions
Find answers to common questions about our remodeling services, process, and more.
What services do you offer as a remodeling and contractor concierge?
As a remodeling and contractor concierge service, we offer a personalized, stress-free approach to home renovation. Our services include:
We manage entire remodels from kitchens and bathrooms to full home renovations, including design, planning, permitting, and execution.
We coordinate all scheduling, communication, and oversight so you don't have to juggle trades, timelines, or unexpected issues.
We vet and connect you with trusted, licensed subcontractors best suited for your project, budget, and timeline.
We assist with choosing materials that fit your style and budget, with access to trade pricing.
Do you provide design assistance or work with outside designers?
Yes, we offer both! We provide in-house design assistance to help guide you through material selections, layouts, and finishes that align with your vision and budget. Whether you need full design support or just help making final choices, we're here to assist. If you're already working with an outside designer, we're happy to collaborate with them to ensure your project runs smoothly and is executed exactly as planned.
Can you help with permits and city inspections?
Yes, we handle all permitting and coordinate city inspections as part of our full-service approach. We take care of the permit application process, ensure compliance with local building codes, and schedule all necessary inspections.
Can you help clients stay within a specific budget?
Yes, helping clients stay within budget is one of our top priorities. We work closely with you from the beginning to understand your financial goals and tailor the project accordingly. You'll have full control over your budget, with clear options at each stage to upgrade or adjust based on your preferences. If something comes in higher than expected, we'll present alternative solutions that maintain quality and style.
Do you charge a project management or concierge fee?
Yes, we charge a project management fee that covers:
The fee structure depends on your project's scope and complexity, and we're always transparent about costs before beginning.
How far out are you typically booked?
We carefully plan every detail, order and receive all necessary materials, and coordinate schedules for a smooth start. As a small, family-owned business, we schedule projects in the order requests are received to ensure fairness and quality.
What does the scheduling process look like?
After approval, we secure your spot with a deposit and begin coordinating subcontractors.
We help finalize finishes and style options to match your vision.
Orders are placed after full payment for materials is received.
We confirm your start date and discuss preparations before breaking ground.
Can you accommodate tight deadlines or fast-track projects?
If we have availability, we can accommodate tight deadlines. However, as a small business we prioritize scheduling fairly.
Do I need to be present during the renovation?
No. We provide multiple ways to stay informed remotely, including our Buildertrend Portal and FaceTime Calls.
Who will be my main point of contact during the project?
Your dedicated project manager will coordinate all aspects of your renovation, provide regular progress updates, and address any questions or concerns. You can reach them via phone, text, email, or through our client portal.
Do you use your own crew or licensed subcontractors?
We maintain both an in-house crew and vetted specialists. All work is closely overseen by our project managers to ensure quality standards.
Can you help me choose materials and finishes?
Yes! Our in-house styling service includes material and finish selection guidance, 3D renderings to visualize your design, and personal shopper assistance. This service helps avoid costly mistakes and ensures a cohesive look.
Are you licensed, bonded, and insured in Arizona?
Yes, Workman Company LLC is fully licensed, bonded, and insured to operate in Arizona. All our subcontractors are also vetted for proper licensing and insurance. We can provide certificates of insurance upon request.
Will my project need HOA approval?
Some projects may require HOA approval depending on your community's guidelines. We'll review requirements and help prepare all necessary documentation to facilitate the approval process.
How do you handle dust in our desert environment?
We implement comprehensive dust control measures:
Optional professional post-construction cleaning is also available.
What types of payments do you accept?
We accept various payment methods: Credit/Debit cards (3% processing fee), Electronic bank transfers. Payment details are provided with each invoice.
Still have questions?
Our team is here to help you with any additional questions about your project.